A virtual phone system offers some great call management features that give your existing phone service a feature boost. You can harness these features to run a more efficient company, or to better handle customer calls. If you dont use a virtual small business phone service, you should consider exploring one to see how it can improve your present telephone service.
5 virtual phone call management features are listed below:
1. Auto attendant - Incoming calls are automatically answered via a virtual auto attendant, or virtual receptionist. Callers choose their destination and the attendant handles the routing of the call to ensure it arrives at the proper destination.
2. Screen inbound calls - The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.
3. Answering rules - You have the ability to set rules that incoming calls have to follow, allowing you to route calls based on different criteria. You can route calls based on day of week, time of day, and even based on the location where the call originated.
4. Large call volume queues - Instead of missing important customer calls, you can set up a queue where calls are answered based on the order they are received. The next call in line will be answered by the next available employee.
5. Forwarding of calls - Incoming calls can be forwarded to any working phone, which gives you the ability to answer important calls when you are out of town, or out of the country. You can also have your calls forwarded to a different location outside of normal business hours.
Having full control over how incoming calls are handled is the best call management feature you get with most virtual telephone systems. The ability to handle calls in a way that are best for your business is reason enough to start using the advanced features available when you take your phone service virtual.
5 virtual phone call management features are listed below:
1. Auto attendant - Incoming calls are automatically answered via a virtual auto attendant, or virtual receptionist. Callers choose their destination and the attendant handles the routing of the call to ensure it arrives at the proper destination.
2. Screen inbound calls - The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.
3. Answering rules - You have the ability to set rules that incoming calls have to follow, allowing you to route calls based on different criteria. You can route calls based on day of week, time of day, and even based on the location where the call originated.
4. Large call volume queues - Instead of missing important customer calls, you can set up a queue where calls are answered based on the order they are received. The next call in line will be answered by the next available employee.
5. Forwarding of calls - Incoming calls can be forwarded to any working phone, which gives you the ability to answer important calls when you are out of town, or out of the country. You can also have your calls forwarded to a different location outside of normal business hours.
Having full control over how incoming calls are handled is the best call management feature you get with most virtual telephone systems. The ability to handle calls in a way that are best for your business is reason enough to start using the advanced features available when you take your phone service virtual.
About the Author:
For the ultimate in call management, Caressa Waechter uses a small business PBX service. Manage your inbound calls better by using PBX phone systems.
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