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Voicemail Systems - Answering the Phone When You Are Not Available

By Caressa Waechter

At its simplest, voicemail systems actually works as an answering machine. However most voice mail systems have advanced and offer many more services then just an answering machine system. Current voice mail systems will offer call transfer services, voice introduction for forwarded messages, the ability to be paged when you have a message, the ability to send messages to multiple voice mailboxes, and the option of creating personal greetings depending on the caller.

In general the voice mail message will be stored on a hard drive, which is connected to a computer. The recording works very much like creating a CD. You simply need to log into the system using a touch-tone phone and a password and you can access your messages. Today voice mail is standard on all mobile phones though originally they began with office telephone systems.

Voice mail became popular because the cost of phone calls decreased enough that businesses began to use the phone as the main form of communication. Also the number of secretaries decreased as labor rates increased so many callers could not reach their intended person.

The voice mail system evolved due to the technology and necessity. Phone calls were once expensive but have significantly decreased in price. At the same time labor costs increased so companies were not using as many secretaries. Therefore many callers where not getting though with their phone call and a messaging system were needed. At the time of voice mail the Internet was not as extensively used yet for communication so the phone still was on top.

There are several types of voice mail systems such as standalone voice mail, original style voicemail and corporate PBX voicemail. A voicemail system will have a central processor that runs the software, a disk controller and disk drives to store messages, system disk that contain the software and user directories and telephone interface. The best voicemail systems are very user friendly and have very clear prompts so you can easily retrieve and leave a voicemail message.

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