If you are looking to outsource your company's conference calls then you will be faced with a broad range of choices, solutions and companies that you could potentially deal with. With so many providers to choose from finding the right kind of company can be troublesome. Asking the following questions will keep you on the right track:
#1. What kind of conference call services do you offer? Some conference call providers will offer one type of service here such as audio conferencing or video conferencing. Others may offer a range of services such as audio conferencing and web conferencing. You may find it useful to find a provider that has the capability to give you access to all of the services that you and your business may need.
#2. What is your capacity? You need to check the actual call capacity of a conference call provider before you start to use them. For example, if you may need to hold a web conference with over 50 participants then you'll need a company that can manage this number of people effectively and efficiently.
#3. What are your operating hours? If you work on a global basis then you may well need to make or take conference calls at odd times of the day and night. You will therefore need a company that operates 24/7 to meet your needs.
#4. Do you work a reservation system? Some conference call providers will need you to make a reservation before setting up a call. Others will work on a reservationless system. If you know that you won't need to make off the cuff calls then a reservation system shouldn't be a problem for you. But, if you want more flexibility then a reservationless system may be better for you.
#5. What is your connection rate? You need to know that you can actually physically make a conference call when you need to so ask how well their system works. The last thing you want here is a busy signal when you are trying to set up your call.
#6. How do you charge? Charging methods used here will vary from company to company and may also depend on other issues such as participant location and so on. So, you may be given the option of flat monthly fees, toll or toll free calls or set costs per minute of access.
#7. Do you offer a free trial? Many conference call companies will give you a free trial of one or more of their services. This is a good way of actually using the service to assess if it will meet your needs and if it actually works correctly.
#8. Do you offer any other benefits? The fact that there are so many conference call providers in the market means that many of them have to try harder to get your business. So, you may well find that companies in this sector will also offer a range of additional features and benefits that could be useful to you here such as web controls and management features.
These questions should give you a clearer idea of your options and costs. It is wise to talk to a few companies here before you choose one to go with to make sure that you get the service that suits your business best.
#1. What kind of conference call services do you offer? Some conference call providers will offer one type of service here such as audio conferencing or video conferencing. Others may offer a range of services such as audio conferencing and web conferencing. You may find it useful to find a provider that has the capability to give you access to all of the services that you and your business may need.
#2. What is your capacity? You need to check the actual call capacity of a conference call provider before you start to use them. For example, if you may need to hold a web conference with over 50 participants then you'll need a company that can manage this number of people effectively and efficiently.
#3. What are your operating hours? If you work on a global basis then you may well need to make or take conference calls at odd times of the day and night. You will therefore need a company that operates 24/7 to meet your needs.
#4. Do you work a reservation system? Some conference call providers will need you to make a reservation before setting up a call. Others will work on a reservationless system. If you know that you won't need to make off the cuff calls then a reservation system shouldn't be a problem for you. But, if you want more flexibility then a reservationless system may be better for you.
#5. What is your connection rate? You need to know that you can actually physically make a conference call when you need to so ask how well their system works. The last thing you want here is a busy signal when you are trying to set up your call.
#6. How do you charge? Charging methods used here will vary from company to company and may also depend on other issues such as participant location and so on. So, you may be given the option of flat monthly fees, toll or toll free calls or set costs per minute of access.
#7. Do you offer a free trial? Many conference call companies will give you a free trial of one or more of their services. This is a good way of actually using the service to assess if it will meet your needs and if it actually works correctly.
#8. Do you offer any other benefits? The fact that there are so many conference call providers in the market means that many of them have to try harder to get your business. So, you may well find that companies in this sector will also offer a range of additional features and benefits that could be useful to you here such as web controls and management features.
These questions should give you a clearer idea of your options and costs. It is wise to talk to a few companies here before you choose one to go with to make sure that you get the service that suits your business best.
About the Author:
Richard Arnesdale helps people learn about telephone conference calling at his website on AT&T conference calling
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