The process of communication is a pretty complicated and often misunderstood thing, especially within a large institution or complex system. Businesses always have problems with communication processes " it is just their nature. When you have a small group of people, you see, you can make communication run smoothly because everyone knows everyone else. Everyone speaks his coworkers language, Resulting in smooth and unimpeded communication. Sure misunderstandings occur now and then, but there are few enough people that you can get the important parties together to talk things out.
When too many people are involved at once, however, the communication process can get fouled up. It isn't just about misunderstandings, although this is part of it. It is a systemic issue. When there are too many different levels of information, normal distortion becomes so great that the people at the top don't really understand what the people at the bottom are saying. It is like a great, multitiered game of telephone.
for many years, the communication process problems were just taken for granted. The solution from management was always to put in more forms, more bureaucracy, and more regulations. Nowadays, however, more sophisticated communication strategies are being proposed and developed. People understand that often putting in more bureaucracy makes things worse than before and not better. The key is not to add more systems, but to use fewer system with more elegant designs.
One of the most important things, of course, is communications training. The communication process, after all, starts with the individual communicative events. In other words, if you don't have a good handle on how coworkers talk with each other or with their supervisors, you will never be able to master the big picture. More and more businesses are hiring people with training in communication to streamline dialog within the office.
Beyond that, more intelligent communication software is being implemented. Rather than communicating through a stream of e-mails, conference calls, personal meetings, and other communicative events, businesses are trying to put everything into one database. That way, you have the benefit of access to all of the knowledge and information that resides within your company in one system. There is no more fishing around, trying to consolidate this little piece with that little piece. You put it all together to begin with and that way you don't have to struggle with your communication process in the long run. It is difficult to streamline everything, but it is well worth your time and effort.
When too many people are involved at once, however, the communication process can get fouled up. It isn't just about misunderstandings, although this is part of it. It is a systemic issue. When there are too many different levels of information, normal distortion becomes so great that the people at the top don't really understand what the people at the bottom are saying. It is like a great, multitiered game of telephone.
for many years, the communication process problems were just taken for granted. The solution from management was always to put in more forms, more bureaucracy, and more regulations. Nowadays, however, more sophisticated communication strategies are being proposed and developed. People understand that often putting in more bureaucracy makes things worse than before and not better. The key is not to add more systems, but to use fewer system with more elegant designs.
One of the most important things, of course, is communications training. The communication process, after all, starts with the individual communicative events. In other words, if you don't have a good handle on how coworkers talk with each other or with their supervisors, you will never be able to master the big picture. More and more businesses are hiring people with training in communication to streamline dialog within the office.
Beyond that, more intelligent communication software is being implemented. Rather than communicating through a stream of e-mails, conference calls, personal meetings, and other communicative events, businesses are trying to put everything into one database. That way, you have the benefit of access to all of the knowledge and information that resides within your company in one system. There is no more fishing around, trying to consolidate this little piece with that little piece. You put it all together to begin with and that way you don't have to struggle with your communication process in the long run. It is difficult to streamline everything, but it is well worth your time and effort.
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