Cellular phones rely on the carriers strength. The signal makes the phone. This can mean the difference to a phone being a good phone or a great phone. You can easily take as much time to find the best calling plans and area reception as you would to finding the best cellular telephone. The problem is, locating information about calling plans is tough because this involves comparing oh so many variables. That is why a lot of online review sites avoid this subject.
According to J.D. Power and Associates, the quality of cell phone services has reached such a high standard across the board that there was no longer a reason to own a traditional phone line anymore. Yet nothing can be more confusing than statistics. According to comScore Networks, a whopping one in four cell phone customers are not satisfied with their wireless carrier. With such an astonishingly large statistic, its clear that cell phone signal technology is still in its adolescence. Ask any of your friends about cell phone reception horror stories and theyll have plenty of fireside tales to tell you. J.D. Power and Associates also asserts that call carrier customers who did not have their complaints resolved by customer service were six times more likely to switch carriers. But heres the rub: If one isnt satisfied with ones cell phone, its easy enough to get another one. But dropping a cell phone carrier is another matter. The advent of phone carrier contracts with cancellation penalty fees has largely come about to combat cell phone carrier dissatisfaction . Even the advent of 3G Networks, which was announced with great fanfare, still hasnt quelled a considerable percentage of cell phone customers that are not happy with their carriers. The following is brief rundown of which carriers rank best.
According to comScore, Verizon Wireless has consistently been rated the best carrier in terms of coverage and service. Overall, only six percent of customers break their service contract.
After Verizon, AT&T comes in at the number two spot. Alltel contract breakers are higher at 9%. Sprint/Nextel comes in at 11% and at the bottom with a high ratio of customers that are breaking their contracts at 15% is T-Mobile.
Keep in mind that the above comScore survey is not location specific and it also uses the ration of contracts being broken as the main deciding factor for popularity. J.D. Power and Associates confirms that Verizon is the leader, but also mentions that this leadership is more specific to the Northeast (Verizon has the strongest coverage in the Northeast). And T-Mobile that had the lowest rating with comScore, ranked first for the Southwest, according to JD Power and Associates. Moreover, Verizon ranks lower when speaking in terms of the CDMA mobile telephones that run it. These CDMA rather than GSM phones tend not to accept Subscriber Identity Modules (SIM Cards) which prevents their use when travelling overseas. Another downer is that Verizons rates are considerably higher that the competition and their billed appear to be complicated to read.
J.D. Powers and Associates also says that in the Southwest, Sprint is very popular. But at the same time concedes that in terms of call quality Sprint rank very low. A PC Magazine survey also confirmed the latter statistic. However PC Magazine also ranked T-Mobile as the best carrier in terms of pricing, second only to Alltel. As well T-Mobile has a wide range of cell phone in which you can use its service and since T-Mobile uses GSM you can use a SIM card enabling international use.
Prepaid cell phones deserve their own category all together. Virgin Mobile won the highest marks, just ahead of TracFone and T-Mobile respectively. Verizon, AT&T , follow in order of decreasing popularity, with poor Sprint/ Nextel once again at the bottom of the heap.
The call carrier landscape is a complicated one. Which carrier you choose may depend not only on how many phone calls one makes, but what part of the county youre in, whether or not you travel internationally, and even what type of phone hardware best suits your purposes. It pays to research this so you can avoid being trapped in a contract you want to break out of.
According to J.D. Power and Associates, the quality of cell phone services has reached such a high standard across the board that there was no longer a reason to own a traditional phone line anymore. Yet nothing can be more confusing than statistics. According to comScore Networks, a whopping one in four cell phone customers are not satisfied with their wireless carrier. With such an astonishingly large statistic, its clear that cell phone signal technology is still in its adolescence. Ask any of your friends about cell phone reception horror stories and theyll have plenty of fireside tales to tell you. J.D. Power and Associates also asserts that call carrier customers who did not have their complaints resolved by customer service were six times more likely to switch carriers. But heres the rub: If one isnt satisfied with ones cell phone, its easy enough to get another one. But dropping a cell phone carrier is another matter. The advent of phone carrier contracts with cancellation penalty fees has largely come about to combat cell phone carrier dissatisfaction . Even the advent of 3G Networks, which was announced with great fanfare, still hasnt quelled a considerable percentage of cell phone customers that are not happy with their carriers. The following is brief rundown of which carriers rank best.
According to comScore, Verizon Wireless has consistently been rated the best carrier in terms of coverage and service. Overall, only six percent of customers break their service contract.
After Verizon, AT&T comes in at the number two spot. Alltel contract breakers are higher at 9%. Sprint/Nextel comes in at 11% and at the bottom with a high ratio of customers that are breaking their contracts at 15% is T-Mobile.
Keep in mind that the above comScore survey is not location specific and it also uses the ration of contracts being broken as the main deciding factor for popularity. J.D. Power and Associates confirms that Verizon is the leader, but also mentions that this leadership is more specific to the Northeast (Verizon has the strongest coverage in the Northeast). And T-Mobile that had the lowest rating with comScore, ranked first for the Southwest, according to JD Power and Associates. Moreover, Verizon ranks lower when speaking in terms of the CDMA mobile telephones that run it. These CDMA rather than GSM phones tend not to accept Subscriber Identity Modules (SIM Cards) which prevents their use when travelling overseas. Another downer is that Verizons rates are considerably higher that the competition and their billed appear to be complicated to read.
J.D. Powers and Associates also says that in the Southwest, Sprint is very popular. But at the same time concedes that in terms of call quality Sprint rank very low. A PC Magazine survey also confirmed the latter statistic. However PC Magazine also ranked T-Mobile as the best carrier in terms of pricing, second only to Alltel. As well T-Mobile has a wide range of cell phone in which you can use its service and since T-Mobile uses GSM you can use a SIM card enabling international use.
Prepaid cell phones deserve their own category all together. Virgin Mobile won the highest marks, just ahead of TracFone and T-Mobile respectively. Verizon, AT&T , follow in order of decreasing popularity, with poor Sprint/ Nextel once again at the bottom of the heap.
The call carrier landscape is a complicated one. Which carrier you choose may depend not only on how many phone calls one makes, but what part of the county youre in, whether or not you travel internationally, and even what type of phone hardware best suits your purposes. It pays to research this so you can avoid being trapped in a contract you want to break out of.
About the Author:
Article by Cathy L. Kimble in which she observes many carriers. She subcribes to and uses Verizon Wireless Phones because they offer superior service. She gets her Verizon LG Cell Phones at cellkraze.com. They sell them without the contract.
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