We will take a closer look into the pluses and minuses of the choice for a choosing a hosted IP-PBX solution versus your own IP-PBX solution?
The upside of having your own IP-PBX solution is that it gives you more flexibility. The IP-PBX solution is controlled by you, because you run it on the server in your office.
A hosted IP-PBX solution is running on a server at your Internet Telephony Service Provider. An Internet Telephony Service Provider (ITSP) is comparable to an ISP but they offer VoIP solutions.
Your decision for hosted or own IP-PBX is governed by security issues, costs issues and the needed amount of flexibility.
If you don't want to do the maintenance, it's best to avoid the hassle by choosing a hosted pbx. If you choose hosted, they will do the service for you. You won't be needing pbx technicians in your company. Please note that your current network administrator is not automatically suited for running your ip-pbx system. A printing problem is not nearly as severe as a phone problem, so you will need someone competent.
If you currently do not have the infrastructure for 3rd line support systems, it might not be worth it to start it inside. You will be better off by outsourcing it and choosing for hosted pbx.
From a security standpoint, having your own pbx offers advantages. All the files stay on your server and don't go outside. With today's ever lowering prices on storage hardware, this means you will have an almost unlimited amount of supply room for all sorts of data you need saved.
If you go the hosted IP PBX route, you will be confronted with some extra fees for adding extra users to the system, installing voicemails etc. Naturally, if you have your own IP-PBX systems you have full control over this aspect. This might save you some money, provided you have the people to program your own IP-PBX solution.
The upside of having your own IP-PBX solution is that it gives you more flexibility. The IP-PBX solution is controlled by you, because you run it on the server in your office.
A hosted IP-PBX solution is running on a server at your Internet Telephony Service Provider. An Internet Telephony Service Provider (ITSP) is comparable to an ISP but they offer VoIP solutions.
Your decision for hosted or own IP-PBX is governed by security issues, costs issues and the needed amount of flexibility.
If you don't want to do the maintenance, it's best to avoid the hassle by choosing a hosted pbx. If you choose hosted, they will do the service for you. You won't be needing pbx technicians in your company. Please note that your current network administrator is not automatically suited for running your ip-pbx system. A printing problem is not nearly as severe as a phone problem, so you will need someone competent.
If you currently do not have the infrastructure for 3rd line support systems, it might not be worth it to start it inside. You will be better off by outsourcing it and choosing for hosted pbx.
From a security standpoint, having your own pbx offers advantages. All the files stay on your server and don't go outside. With today's ever lowering prices on storage hardware, this means you will have an almost unlimited amount of supply room for all sorts of data you need saved.
If you go the hosted IP PBX route, you will be confronted with some extra fees for adding extra users to the system, installing voicemails etc. Naturally, if you have your own IP-PBX systems you have full control over this aspect. This might save you some money, provided you have the people to program your own IP-PBX solution.
About the Author:
Voip writes about telecom solutions in English and about .voip bellen and voip solution in Dutch.
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